Petit Couture

Thank you for visiting Petitcouture.com. We hope you enjoy your experience on our site, and with our brand. Above all, we hope it reflects our products in a way you feel great about. We want you to enjoy our products and site and hope they entice you to return again, and again, and again.

We recognize that you may have questions about the nuts and bolts of our business and policies therein. As such, we’ve compiled this section. We may periodically update the material here, and should we. So, please feel free to refer back. You may also contact us at care@petitcouture.com should you have additional questions not addressed here.

Also, throughout this section you’ll see us mention Petit Couture and Petit Couture, LLC.. Petit Couture is our brand line name. Petit Couture, LLC. is the legal entity of our business. We will mostly refer to Petit Couture, but all references outlined in this agreement apply to both Petit Couture, LLC. and Petit Couture.

Copyright

This website and affiliated Petit Couture, LLC. and Petit Couture online destinations (Petit Couture on Facebook, Petit Couture blog and Petit Couture on Twitter) are expressly owned and operated by Petit Couture, LLC, Portland, Oregon. Unless otherwise noted, all design and content appearing on Petitcouture.com and affiliated web properties are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Petit Couture, LLC. All worldwide rights are reserved.

Limitation of liability

Petit Couture doesn’t like to talk about such things, its not ladylike. But, our counsel says it is the "new black". So, here we go...

Petit Couture, LLC. cannot and does not warrant that the function or operation of this web site will be uninterrupted or error-free. Should there be technical, code, virus or design defects which impact performance of our site we will strive to remedy them as quickly as possible. Our customers must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our web site. Visitors must agree that access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Petit Couture, LLC. shall not be liable for damages of any kind related to our customer’s use of or inability to access this web site. Petit Couture, LLC. will remedy issues as soon as we are aware of them and can remedy them. We will also go one step further and notify our customers as quickly as possible via Twitter, Facebook and our corporate newsletter if those online vehicles are available to us at the time of issue and we anticipate the issue to take longer than is reasonable to remedy. We hope this notice is never required.

Inaccuracies

We at Petit Couture want a utopia where things are perfect like fairies and unicorns and all things with a neutral palette and the perfect balance of bling. However, we are also realists. As such, we will strive to present the most recent, most accurate, and most reliable information on our web site at all times. It is in our DNA to build and maintain a reputable, beautiful business and honesty is a critical component. However, there may be occasions when some of the information on our web site may contain unintentional inaccuracies. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. Petit Couture, LLC. also reserves the right to refuse or cancel any orders for products that have been purchased at an inaccurate price, whether or not the order has been confirmed and your credit card charged. If our customers’ credit card/debit card or PayPal account has already been charged for the purchase and your order is cancelled, Petit Couture, LLC. shall issue a credit to your credit card account in the amount of the incorrect price. If you have questions, please contact us at: care@petitcouture.com.

Colors, finishes and product representation

It isn’t very princessy or princely, as the case may be, to purchase the wrong color or have bling that doesn’t meet your expectations. Therefore, we have made every effort to display colors, finishes and product details of our garments as accurately as possible via this web site. However, the actual colors you see in our online look-books, promotional imagery and product catalog will depend on your computer’s (or mobile phone…if you’re totally cool) monitor and its resolution. Petit Couture, LLC. cannot guarantee that your monitor’s display of any color will be accurate. It would be super-cool if we could though. So, to make up for it, we will do our best to provide detailed product information to help you make the best choice possible for your purchase. Should you have any product questions prior to a purchase, please contact us at sales@petitcouture.com and we will do our best to provide you with more information.

Indemnification

(Again, not ladylike...)

As a Petit Couture customer, you agree to indemnify, defend, and hold harmless Petit Couture, LLC., its owner(s), employees, and agents from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site an associated sites (Petit Couture on Facebook, Petit Couture blog, Petit Couture on Twitter) using your Internet account.

Shipping policy

All Petit Couture in-stock orders will be processed and shipped as soon as possible, normally within 3 business days – yay!! Many orders ship on the same day. Depending on the order timeframe chosen, Petit Couture, LLC. will notify you of any changes in order status or shipping timeframe. Petit Couture presently ships within the United States and Canada only.

Incorrect shipping information

Typos are a bummer, but if a package is returned to Petit Couture, LLC. due to an incorrect shipping address provided by our customer, sadly our customer will be responsible for the return shipping cost as well as the redelivery cost – so check your t’s and dot i’s twice! Petit Couture is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Lost or stolen packages

We are truly a special company and kismet is our middle name. But, try as we might…we cannot change the universe or the kinetic energy that sometimes gets in the way. Petit Couture is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Petit Couture will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate with every attempt made to remedy the situation.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Ordering and payment

Petit Couture accepts the following methods of payment: Personal check and PayPal only. Payment is processed at the time of order; checks require pre-mailing. An invoice number will be generated upon order and a confirmation email will be sent to the bill to email address on file. Sweet!

International orders

At this time, Petit Couture only ships in the United States and Canada. Until then, we are available to our customers in the super-fabulous USA and Canada.

Return policy

We believe that happiness shouldn’t be a luxury. As such, Petit Couture honors a 30-day return policy with our products. We want you to love them as much as we do. Should you not be satisfied with your purchase, please return items to us within 30 days of receipt in order to qualify for an exchange or store credit only at this time.

All returned items must be in new, unused, and unwashed condition. All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost in transit. Please include a copy of your packing list or receipt so that we may quickly process your return. When items are received and verified to be in new, saleable condition, Petit Couture will issue a store credit for the amount of the merchandise returned, less shipping fees. Shipping fees will not be credited.

Shipping costs apply for returning products. However, Petit Couture pays for the shipping back should a product be exchanged for a new size/color/etc.

Products may be returned for exchange or for store credit only. No refunds can be issued at this time.

Wholesale policy

Petit Couture loves our partner stores! We know that our customers love to discover beautiful, unique items and believe in finding Petit Couture for the perfect gift for oneself or another. As such, we value our wholesale customers as much as a Bellini (and that is a lot!).

Should you be interested in setting up a wholesale relationship with Petit Couture, please contact us at: wholesale@petitcouture.com. Petit Couture will make recommendations based on your stores demographics, average purchase price, location, etc.

Accepted payment methods for wholesale orders include Visa, MasterCard and pre-printed business checks (must clear before shipment is released). Our terms are 50% at time of order; balance due upon delivery.

Caveat...

Petit Couture accessories and garments may not be altered in any way for resale. Prohibited alterations include, but are not limited to, dye processing, appliqués, screen-printing and reconstruction.

Petit Couture is committed to the highest quality of customer service – we believe it is part of the experience and it is sacred. Thank you for your interest and we hope to work with you soon!

Petit Couture, LLC.